Customer Outreach Specialist

At BlueHalo our Cyber experts operate at the mission’s edge. Using advanced cyber techniques, our team of technologists and analysts employ capabilities spanning traditional computing environments to Internet of Things (IoT), including offensive and defensive cyber operations and analysis, signals intelligence (SIGINT) discovery, and data science. 

Our team is expanding to do the big things that have never been done before – the things the nation and the world are counting on us to deliver. Join the transformation and help us make this impact now.

 

BlueHalo is seeking a Customer Outreach Specialist/System Engineer. As a Customer Outreach Specialist with our Intel Division you will play a pivotal role in ensuring our software tools align with the needs of the mission, our end users, and will serve as an advocate for our users. Your responsibilities will include basic troubleshooting, offering training to our users, demonstrations to stakeholders, working closely with the software development team on new features, documentation, and testing.

 

If that sounds like you and you're ready to make an impact now, not later, read on for the details and apply to make the most out of your career. 

• Problem-Solving: You will be responsible for helping users troubleshoot issues they encounter. 
• Stakeholder Engagement: You will assist in facilitating meetings with stakeholders.
• Documentation: Preparing documentation, including user guides and system architecture diagrams, is a critical component of this role. 

• Minimum of 2-4 years of experience supporting the IC in an analyst, system engineer role, or other capacity.
• Strong problem-solving and the critical thinking skills
• Excellent communication and interpersonal skills
• Strong writing and documentation skills
• TS/SCI with polygraph

 

About BlueHalo Intelligence Systems

BlueHalo's Intel division provides specialized operational support, services and technology to plan, design, develop and execute critical missions in the national security community. BlueHalo generates actionable insights from analytics through a suite of operationalized AI/ML tools for data collection/ingestion and subsequent text, geospatial, time series and image/video analytics to support open-source intelligence. BlueHalo is a national source for classified Cyber/SIGINT missions and a leading provider of blockchain/crypto analytics and platform cyber resiliency, specializing in offensive and defensive cyber and SIGINT warfare technologies.

The BlueHalo Effect
 
It speaks to who we are as a company, a global protective ring that shields everything we most want to safeguard, an unbroken line that ensures our customers retain the advantage in any battlespace, from high above the Earth to deep in cyberspace. It’s who we are, a halo, a protector, the light of inspired engineering keeping our Nation safe.
 
Our vision is a world where national security is certain because technical superiority is assured.
 
Join us and become a vital element of The BlueHalo Effect!
 
EEO Statement 
 
BlueHalo is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.
 
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of the employment process, please send an email to Recruiting@bluehalo.com. Please indicate the specifics of the assistance needed. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.