Customer Outreach Specialist

ID
2022-3184
Job Locations
US-MD-Annapolis Junction

Overview

Why work at Asymmetrik/BlueHalo

 

Asymmetrik transforms the day to day problems and inefficiencies of your industry into game-changing solutions for your customers.

 

Our customers serve critical missions in national security and healthcare. Using the latest technology, we build tools to help them see patterns in their data, connect the dots, and make better decisions. Whether it’s saving lives, improving the patient experience, supporting public health initiatives, or protecting our country, we’re committed to making a positive impact in the world.

 

Benefits, Retirement, & More!

 

  • Remote Work Flexibility
  • 100% Paid Healthcare for employees and their families
  • 15% 401k contribution, with immediate vesting
  • 32 days of Paid Time Off (including your birthday!)
  • Paid Parental Leave
  • Up to $3,000 to upgrade your Home Office
  • Fun, relaxed work environment (wear jeans every day)!
  • Meaningful, impactful work

Responsibilities

As a Customer Outreach Specialist, the candidate will work with end users and ensure that our software and analytics tools are in sync with their needs. This position will involve training end users, gathering requirements, performing technical troubleshooting, and regularly communicating with users to ensure a positive customer experience.

 

This position requires an active TS/SCI with polygraph and will be located on customer site in Annapolis Junction, MD.

 

WHAT YOU’LL DO:

  • Technical Support - Provide direct user support troubleshooting and create bug reports for developers to act upon; answer help questions via phone, email and instant messenger; identify and document bugs and issues; maintain a knowledge base of common responses; test new and existing tool features
  • Customer Communication - Gather and document user requirements; gather feedback and communicate user requests and concerns
  • Training - Provide training to new users and existing users about the application and new features via in-person presentations and video teleconferences as well as individualized walkthroughs; create and maintain training materials (documentation, videos, blogs, etc.) 

Qualifications

WHY WE SHOULD TALK:

  • You have at least 4 years of experience supporting software analysis, requirements, integration, testing, user workflows and tool features
  • You've supported and used various Intelligence Community mission tools (Military/Civilian/Contractor Intel analyst/reporting/linguist experience is a plus)
  • You have demonstrated experience training both large and small groups and have developed supporting software and training documentation using Confluence
  • You're comfortable working with software development teams and using JIRA
  • You're interested in contributing to overall process improvement and efficiencies
  • You hold an active TS/SCI clearance with polygraph

Leading the Transformation

The BlueHalo Effect
 
It speaks to who we are as a company, a global protective ring that shields everything we most want to safeguard, an unbroken line that ensures our customers retain the advantage in any battlespace, from high above the Earth to deep in cyberspace. It’s who we are, a halo, a protector, the light of inspired engineering keeping our Nation safe.
 
Our vision is a world where national security is certain because technical superiority is assured.
 
Join us and become a vital element of The BlueHalo Effect!
 
EEO Statement 
 
BlueHalo is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.
 
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of the employment process, please send an email to Recruiting@bluehalo.com. Please indicate the specifics of the assistance needed. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.

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